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Rock Opulence Collection now 40% off!

Shipping - Returns & Exchanges

 

We offer Free Standard Ground Shipping on all domestic orders of $50.00and more. There is a flat fee of $9.95 for standard shippingorders below $50.00.

 

*Orders are processed and shipped on business days only, excluding all major and federal holidays.  We do not offer Saturday and Sunday deliveries.

If you would like to expedite your order, select Expedited Shipping (2 business day) for a charge $22.95 or Next Day Shipping (1 business day) for a charge of $32.95 at checkout.

*Please note that Expedited orders must be placed by 11:30 am PST Monday through Friday to be shipped the same day.  Expedited Orders placed on Friday after 11:30 am PST will not process until the next Business day.

We unfortunately are not able to ship to the U.S. Territories, Military APO/FPO and P.O. box addresses.

**Please allow up to 2 to 3 additional business days to process orders during peak periods.

If your order is lost or stolen, please contact our Customer Care specialists at customerservice@seanjohn.com to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.

 

TRACKING ORDERS 

If you have an account with Seanjean.com, simply log onto your account to check your order status by clicking on the My Account page. Your orders will be listed in chronological order. For customers using Guest Checkout, simply call our Customer care specialists at 1-888-349-2531 or email us at:customerservice@seanjohn.com to check your order status.

ORDER CHANGES & CANCELLATION

Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.  Simply process a return if you do not wish to keep the order.

If your order is lost or stolen, please contact our customer care specialists at 1-888-349-2531 to initiate a lost package investigation.

*Please allow 7-14 business days for the investigation to complete and a resolution.

 

 

RETURNS

We hope that you love your Sean John purchase. However, if the product(s) you purchased are not what you expected, please return it to us. Click below to start a return or exchange:

 

START A RETURN

 

Defective or unwashed, unworn and unused merchandise may be returned/exchanged for free within 15 days of order receipt date. Returned items must be returned new and unused in with original packaging and all original garment tags still attached.

Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from seanjohn.com will be accepted, and merchandise purchased online via this website is only eligible for mail-in returns.

*Original shipping charges are not refundable.

If you have any trouble with our guided online return process, please contact our Customer Service specialists at: customerservice@seanjohn.com or phone: 888-349-2531.

 

EXCHANGES

To exchange an item, please start a return and follow the guided process and instructions.

REFUNDS TO CREDIT CARD

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

FINAL SALE

Final sale items are not eligible for return.